Frequently Asked Questions
Everything you need to know about bringing Harbour Lane Studio into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery times vary by location, typically taking 5-10 business days for domestic ground shipping.
Do you offer international shipping for home decor?
Currently, Harbour Lane Studio ships within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home textiles and accessories?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces or final sale items are not eligible for return.
How can I track the status of my delivery?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and our textiles utilize organic fibers and non-toxic dyes whenever possible.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage to initiate a replacement.